• Solutions
    • Rapid and Comprehensive All-In-One Scanning Solution
    • Identity Document Verification for Onboarding
    • Identity Establishment for Police Forces
  • Products
    • MOBILE SCAN SDK
      • MRZ Scanner & Parser
        • Readme iOS
        • Readme Android
    • MOBILE CHIP SDK
      • eMRTD Connector
        • eMRTD Connector Demo
      • DocVal Server
        • Supported Countries and Organizations
    • KINEGRAM DIGITAL POLICING
      • MOBILE SCAN SDK
      • CHIP VERIFY
      • DOC LIBRARY
    • TRY IT YOURSELF
      • Demonstrators on Identity Verification
  • Use Cases
    • Banking
    • Airlines
    • Hotels
    • Car Rental
    • E-Government
  • About
    • OVD Kinegram
    • Events
    • References
  • Resources
    • Demonstrators
    • Developer Hub
      • MOBILE CHIP SDK online
      • MOBILE CHIP SDK offline
    • Knowledge Base
      • Evaluate our Solution
      • Why Our Solution is Secure
    • Success Stories
      • Enhancing Identity Verification and Customer Onboarding
      • Fast, Reliable, and Universal Data Capture in the Field
    • White Paper
  • Contact
  • Click to open the search input field Click to open the search input field Search
  • Menu Menu

Maintenance and Support for the MOBILE CHIP SDK

The MOBILE CHIP SDK comes with first class maintenance & support

Maintenance and Support for the MOBILE CHIP SDK

The maintenance and support services for our MOBILE CHIP SDK are designed to be not only comprehensive but also highly affordable. We offer these services without an onboarding fee and at a very attractive annual flat rate, which remains consistent regardless of your company’s turnover or the number of transactions you process. This means there are no hidden costs, even if you do not reach a minimum annual turnover.

Our support package includes unlimited support time and cases, ensuring you always get the support you need. The MOBILE CHIP SDK comes with extensive self-service documentation, including detailed guides and an example app, which makes understanding and integrating the MOBILE CHIP SDK into your own solutions straightforward and hassle-free.

Comprehensive Documentation

The MOBILE CHIP SDK is supported by a comprehensive documentation system, centralized on the kinegram.digital website. This platform acts as a hub where users can easily access a wealth of resources including detailed readmes, updated change logs, and other pertinent information. This documentation is meticulously curated to ensure that decision makers and developers have all the knowledge they need at their fingertips, facilitating a smooth integration and utilization of the MOBILE CHIP SDK in their own solutions and applications.

Structured knowledge sharing is a cornerstone of our development team’s approach. By consistently sharing insights and updates within the team, we foster an environment of continuous learning and adaptation. This proactive stance not only keeps the team abreast of the latest technological advancements but also enables them to anticipate and effectively counter new threats. As a result, the MOBILE CHIP SDK remains cutting-edge, secure, and reliable for all users.

Download Whitepaper The Importance of Passports for Secure Identity Establishment

We empower you to make the best use of the MOBILE CHIP SDK

For any technical inquiries, whether they’re about basic integration or complex issues like passport and identity document verification, our approach is educational. We strive to empower you with knowledge about our MOBILE CHIP SDK and its capabilities. If you have specific technical questions, such as how to integrate the SDK into your app and the necessary settings, our experienced team is ready to provide detailed and personal guidance.

Single Point of Contact for all Questions and Issues

All customers benefit from having a Single Point of Contact (SPOC), easily reachable through multiple channels like email, Slack, Teams, and phone, tailored to meet your communication preference. This direct line ensures that you don’t have to navigate through chatbots, fill out forms, or log into a portal or ticket system to get the support you need.

Having a Single Point of Contact (SPOC) provides significant advantages for handling all types of questions and issues. This streamlined communication model simplifies interactions, ensuring that customers don’t have to navigate complex organizational structures to find the help they need. A SPOC allows a more personalized service as the point of contact becomes familiar with the specific needs and history of each customer, leading to faster resolution times and more tailored advice.

Additionally, this approach minimizes the risk of miscommunication and information loss that can occur when multiple parties are involved. By having one dedicated contact, information is more efficiently managed and tracked, enhancing the overall quality of support. Customers benefit from consistent, reliable interactions that build trust and satisfaction.

The MOBILE CHIP SDK comes with first class maintenance & support

Maintenance and Support for the MOBILE CHIP SDK – Conclusion & Outlook

With our model, every client is a top priority. We ensure the best possible support, treating all inquiries with equal importance and urgency. This approach enhances the overall customer experience with the MOBILE CHIP SDK.

In conclusion, the maintenance and support structure of the MOBILE CHIP SDK presents a compelling value proposition for businesses seeking a robust, user-friendly, and cost-effective solution for document and identity verification. The absence of an onboarding fee, coupled with a very low annual flat rate regardless of turnover or transaction volume, makes it a smart and economical choice. The comprehensive, easily accessible documentation on the kinegram.digital website ensures that users can seamlessly adopt and integrate the SDK, benefiting from continuous updates and structured knowledge sharing within the development team.

The unlimited support time and cases, along with a Single Point of Contact for all queries, streamline communication and enhance user experience. This approach not only simplifies the resolution process but also builds a stronger, more personal relationship between the customer and support team. It ensures swift and effective solutions to both technical and specialist questions, all without the need for intermediaries like chatbots or ticket systems.

Looking forward, the MOBILE CHIP SDK is poised to maintain its leading edge in the market by continuously adapting to technological advancements and emerging security threats.

This proactive approach in both support and development guarantees that the SDK will remain relevant, secure, and highly effective for all its users, ensuring long-term satisfaction and technological reliability.

Learn more about maintenance and support for the MOBILE CHIP SDK and get in touch with the experts at OVD Kinegram

    First Name *

    Last Name *

    Company *

    Position

    E-Mail *

    Phone *

    Message *

    *

    I agree that my data from the contact form will be collected to answer my request and for marketing and sales purposes. You can find more information in our privacy policy.

    Contact

    White Paper

    Download White Paper "Secure and Efficient Onboarding of new Customers for Better Business Results" Download White Paper Secure and Efficient Onboarding of new Customers for Better Business Results

    Success Story

    Download Success Story "Enhancing Identity Verification and Customer Onboarding" Success Story Enhancing Identity Verification and Customer Onboarding

    RSS Knowledge Base

    • The Importance of Identity Documents and the Future of Integrated Travel Systems – Conclusion and Outlook
      June 18, 2024 In this article, we explore how identity verification is evolving to meet the needs of modern travel within the European Union.
    • Connection of Advanced Passenger Information System (API) to Other Systems
      June 11, 2024 In this article, you will learn how the Advanced Passenger Information System (API) interacts with other border control systems to enhance security and efficiency at the EU’s external borders.
    • Why Mobile Apps are the Customer-Friendliest and Most Secure Option
      June 4, 2024 In this article, you will learn how mobile apps are revolutionizing the way Advanced Passenger Information (API) data is collected.
    • What methods are available for Advanced Passenger Information (API)?
      May 28, 2024 In this article, you will learn about the various methods available for collecting Advanced Passenger Information (API) and how these are integrated into the travel experience from the user's perspective.
    • What is Advanced Passenger Information (API)?
      May 21, 2024 In this article, you will learn how Advanced Passenger Information (API) is transforming modern air travel - from improving border security to ensuring legal compliance across the EU.
    • The Importance of Identity Documents and the Future of Integrated Travel Systems
      May 14, 2024 In this series of articles, you will learn how travel across Europe relies on identity document verification even in a “borderless” Schengen Area, why current systems are facing growing challenges, and how emerging digital travel technologies like the Advanced Passenger Information (API) system are reshaping the future of mobility.
    • Chip-Based Biometrics
      April 9, 2025 This article highlights the importance of chip-based eMRTDs (electronic Machine-Readable Travel Documents) in combating identity theft and deepfakes.
    • Passport-Based Multi-Factor Authentication
      March 26, 2025 In this article, you will learn more about the role of passport-based multi-factor authentication (MFA) in enhancing digital security for high-value transactions.
    • How our Identity Document Verification Solution Integrates Into Onboarding and KYC Processes
      February 26, 2025 In this article, you will learn more on how our Identity Document Verification Solution integrates into onboarding and KYC processes
    • Reduce Fraud with Advanced ID Verification and Electronic Passports
      February 12, 2025 In this article, we explore the escalating challenge of identity fraud in the digital era and how advanced ID verification methods can help businesses stay secure.

    Solutions

    • Solutions

    About

    • OVD Kinegram
    • References
    summ-it.de

    Products

    • Overview
    • MOBILE SCAN SDK
    • MOBILE CHIP SDK
    • KINEGRAM DIGITAL POLICING
    • Demonstrators

    Use Cases

    • Banking
    • Airlines
    • Hotels
    • Car Rental
    • E-Government
    Kinegram Digital Solutions

    © OVD Kinegram AG

    Imprint | Privacy Policy | Image credits
    Privacy Notice | Terms and Conditions

    made by summ-it

    Link to: How to Evaluate Our Solution for Identity Document Verification Link to: How to Evaluate Our Solution for Identity Document Verification How to Evaluate Our Solution for Identity Document VerificationHow to Evaluate Our Solution: Introduction Link to: How the Security Mechanisms in our Products Work Link to: How the Security Mechanisms in our Products Work Why Our Solution is Secure - How the Security Mechanisms in our Products work. This article delves into the specifics of documents and the eMRTD applet, exploring its features, functionality, and the security, it provides.How the Security Mechanisms in our Products Work
    Scroll to top Scroll to top Scroll to top